Device Is Online but Inventory Is Stale
Why heartbeat connectivity does not automatically mean hardware, software, and inventory data were recently collected.
Troubleshooting
Diagnose common remFREE problems, failed operations, and unexpected endpoint behavior.
DNS, Certificates, and System Time Troubleshooting
Three foundational checks that can explain many remFREE connectivity and TLS failures.
Job Is Stuck, Failed, or Never Completed
How to troubleshoot remFREE jobs that remain queued, fail during execution, or never return a result.
Patch Scan Returns No Updates
Why a Windows patch scan may report no applicable updates and how to determine whether that result is expected.
Remote Control Will Not Start
What to check when a device is online but a remFREE remote-control session does not connect or display the desktop.
Screenshot Capture Fails
How to troubleshoot screenshot jobs when the agent is online but the desktop image cannot be captured.
Troubleshooting Agent Connectivity
A structured checklist for endpoints that cannot enroll, stay connected, or appear online.
Why Compliance Shows Unknown
Why remFREE uses Unknown when the available evidence is insufficient to honestly declare a compliance pass or failure.