Deleting, Rebuilding, and Re-enrolling Devices
When an existing endpoint should keep its identity, when a new enrollment is appropriate, and how to avoid duplicate devices.
Devices & Agents
Agent installation, enrollment, inventory, device lifecycle, and troubleshooting.
How remFREE Agent Updates Work
Why remFREE manages approved agent releases centrally instead of requiring customers to maintain endpoint versions manually.
Installing and Enrolling the remFREE Agent
How a device becomes part of remFREE and what happens during agent enrollment.
Taking Device Screenshots
How screenshot capture works, when to use it, and why it is different from a remote-control session.
Understanding Agent Heartbeats and Online Status
How remFREE determines whether an endpoint is connected and why heartbeat information matters.